Technical Support Engineer

Job Category: 
Technology
Job Location: 
Mumbai
Job Type: 
Full-Time
Reference no.: 
TECH-018
Open Positions: 
1

Job Description:

•       Should have 2-3 years of experience in Technical Support Function

•       Should have good knowledge of SQL 2012

•       Good knowledge of SDLC

•               Should have very good knowledge of Microsoft Excel

•       Should have experience in Project Management tools such as Jira, TFS, Rally, VSTS etc.

•       Should have used defect management tools such as Jira, TFS, Bugzilla etc.

•       Should be familiar with .Net/Azure technology

•       Experience and knowledge about software life cycle, including applying structured methodology to analysis is required 

 

Requirements

•       Should be able to create independently data addition/update scripts for Client’s UAT and Production sites     

•       Should be able to understand the product domain very well

•       Should be able to independently do root cause analysis of the issue and take appropriate action to resolve the issue

•       Should be able to co-ordinate with QC, development and TSO team members for getting completed data setup related tasks 

•       Should be able to estimate efforts and timeline for completing data setup related tasks

•       Responsible for collaborating with the existing technology team to understand and leverage current technology components available under existing products 

•               Able to work flexible hours, especially during product launches and production issues

 

Why Join us?

GEP is different. It’s a place where individuality is prized and talent respected. We don’t spout jargon, but remain focused on what is real and effective. We are a meritocracy where good ideas and great people get noticed, results matter, and ability and hard work drive achievements.

We recognize people who make a genuine difference by rewarding them well. We’re also a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

 

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